No, we are not NationBuilder ourselves. Instead, we are a certified NationBuilder agency dedicated to developing apps and tools for NationBuilder customers. Currently, we act as a third-party type of paid service provider for your NationBuilder account.
Yes, as reliability and security form the base of our products and we show seriousness in the case of security. We encrypt the data between NationBuilder and our app via SSL and your data only remains in NationBuilder.
No, we do not store any NationBuilder data. We simply exchange data between NationBuilder and your device through the API. We only store what you fill during the registration on our website.
You only need admin access to your NationBuilder account and your Android or iPhone device. Nothing more!
We refer to “people” as a complete database of users which you can see under NationBuilder’s people section. We calculate people based on what is returned from NationBuilder via the API.
Free trial allows you to access all the features till 1 month without asking you to add the credit card. Before 2 days of subscription expiry date, you will start getting reminder emails if you would like to continue with the paid. If you are interested in a paid plan, then only you will be asked for the payment details. In Free trial, we don’t ask for the payment details, so it is totally safe to give it a try.
We charge based on 2 parameters, 1). The number of user licenses required and 2). The people database. Our pricing is dynamic. You should check out our pricing page here.
The number of control panel users are the total number of staff/admin users who should be able to use the app. The subscription price changes based on the number of control panel users you opt for.
Sorry, but at this moment we have a monthly plan only. For the licenses in bulk, feel free to contact us on hello@handynationapp.com
We use the Stripe payment gateway and support all major credit cards. For the enterprise accounts, we are open to different payment methods like PayPal, Wise.com and Bank transfer.
Our app should work with the Tablets and iPad in terms of functionality, but we have not yet optimized the app UI for the Tablets and iPad.
You are able to add the private note, but this is not accessible within our app due to limitations of the NationBuilder API. You can check this only on your NationBuilder back end at the activity tab of that person’s profile.
No, NationBuilder permission set is not working with our app as the permission set is limited to NationBuilder Website only and is not exposed through the API.
Currently we support only English language in our stock app. But if you want the app available in your own language, We can provide it through our custom application development services in which we will charge a very nominal one time fee.
Our app is fully dependent on the NationBuilder API. For the event RSVP API, we are getting limited details from the NationBuilder which is not enough to make this functionality work well. So we have to take support of another API which triggers for every user individually and hence you will see the RSVP list loading one by one.
For users to locate on Map, we require their exact address details. So if the user address details are not accurate or blank, such users will not be counted in the canvassing list. In such cases, please edit the address of that user with more accurate details.
You are not able to register with multiple Nations using the same email id. Use a different email id to register a new Nation.
If you missed selecting the canvassing feature in your trial period, then you should contact us and we will enable the canvassing for the trial period. Currently you are not able to do it from the account area.
Yes, In certain cases, we help customers to extend the trial period.
When you are trying to access the event/survey, can you make sure you have selected the respected nation(site) in which that event/survey is created from the navigation? Click on that selected site which will open the dashboard to manage pages, posts, events, surveys, events for your nation.
No, it is not. We are working on this feature and planning to deploy this feature soon. We do not have any timeline defined yet. You will be updated when we launch it.
User logs in the HandyNation app are different from the NationBuilder activity. Our app shows the activities of those users who have been logged through our app.
You can’t process the donations through our app. The app only shows the donors list or allows you to record new donations manually. If you want to implement real time donation through app, we can customize our stock app and create new instance of app which works for you only.
For users to locate on Map, we require their exact address details. So if the user address details are not accurate or blank, such users are not able to locate on the Map.. In such cases, please edit the address of that user with more accurate details.
Our pricing is dependent on the full database of users which you see in the NationBuilder dashboard area.
No, currently there is no such API available from NationBuilder which can help us to get this list.
No, the app does not support the paths or goals, because NationBuilder does not expose required details for them.
The Permission set for the HandyNation app is different from the Permission set in the NationBuilder control panel. To configure the permissions for the HandyNation app you should go to our website https://www.handynationapp.com and login with your details. Whereas NationBuilder permission set is limited to NationBuilder control panel only. NationBuilder does not expose these controls through API and hence we are not able to inherit these permission sets. HandyNation app permission sets are limited to the HandyNation app only.
To add a new staff member go to our website https://www.handynationapp.com, login with your client area details. Go to the “Manage Team” tab and click on the “Add Staff Member” button. Insert the email id in the box and click on Check in NationBuilder. If the user will be available in the NationBuilder database, it will fetch the user details and prefill the form, if the user is not available in the NationBuilder database, you will be asked to fill the user details.
You will find the “Allow access” section in which you will see different module access options. Here you can select which module access you want to offer for the staff member you are registering.
If you want to add more control panel users to your subscription, you can add anytime within your app.
To upgrade your membership, you should go to https://www.handynationapp.com site, login with your email and password and go to Membership Details tab. There you can find the button to change the membership.
You will be charged for the full upgraded amount while you will process the upgrade from here. For the amount which is left for the remaining time of the previous membership subscription cycle, we will refund it to your credit card manually on your request.
Same way you can downgrade too. For downgrading option, you will not get the refund for the amount charged for the previous month billing cycle.
If your nation’s people database gets increased to the next level before the next billing cycle, you will be prompted with a message in your app with the title “People Exhausted!”. So you need to upgrade your membership to the next level.
To upgrade your membership, you should go to https://www.handynationapp.com site, login with your email and password and go to Membership Details tab. There you can find the button to change the membership.
You will be charged for the full upgraded amount while you will process the upgrade from here. For the amount which is left for the remaining time of the previous membership subscription cycle, we will refund it to your credit card manually on your request.
Let’s say, currently you have user database of 14890 people and selected 5 control panel user which will cost you $59, and now your user database gets increased to 15120 in few days (let’s say 10 days) the subscription month starts, you will get notification to upgrade the membership immediately when you open the app. Upgrading the membership will change the monthly subscription amount to next level membership amount. For our case explained here will start to charge $69 now onward in place of $59.
For the $59 you paid for the current subscription cycle, we will refund the amount of 20 days back to your credit card manually on your request.
For such a request please reach out to us on hello@handynationapp.com with subject “Refund request for membership upgrade”.